A MOM and her two daughters were left in tears after they say they were told they were too large to fly in business class.
Huhana Iripa, 59, Tere Ashby, 37, and Renell Iripa, 28, were about to board their Thai Airways flight from Bangkok to Auckland when they were stopped in their tracks.
The sisters, who were in Bangkok for weight loss surgery, said they were “humiliated” in front of other passengers after they were barred from taking their NZ$1751.52 (US$1150.54/£880.42) business class seats.
Mrs Iripa toldNZ Herald:”We went up to business class check-in and the member of staff on the desk looked at us and said ‘sorry you can’t’.”
Then a staff member came forward, saying “no, you’re too big, you’re too big”.
A stewardess measured their waistlines before sending them to sit in economy seats, it’s claimed.
Thai Airways compensated them NZ$300 (US$197.10/£150.80) but the women said it was not enough given the intense humiliation they experienced.
Were they too large for business class seats?
Is there a maximum weight accepted in business class against the economy class?
Why did they sell them the ticket in the first place?
Was there no checklist or FAQ that would have proactively dealt with this?